Retail Operations Lead

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW

The Retail Footwear Operations Lead is responsible for directing workflow and overseeing the daily

operations in the shipping/receiving area and for general maintenance throughout the store under

the direction of the Sales Support Manager. The job duties and responsibilities of this role include the

following

• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures and that the department area is organized and maintained so that back stock merchandise is easily accessible. Ensure that all other Freight Flow processes are executed, including transfers, RTVs, claims, key recs, misdirected freight processing, etc.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring the freight flow process. Also, help communicate information to department associates regarding Company initiatives, programs, promotions, etc., and train new and current associates on freight flow procedures as needed.
• Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including carrying keys to open and close the store, performing Front End and Cash Office functions.
• Engage in behaviors that are in line with the Company's customer service and selling program, thus providing all customers with an outstanding store experience.
• Maintaining Company loss prevention standards and controls in the Department.
• Perform other tasks as assigned by management.

QUALIFICATIONS

• Prior shipping/receiving experience preferred
• Customer-service oriented
• Execution skills
• Ability to work effectively in a team environment
• Strong detail orientation